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HELP US TROUBLESHOOT WHY YOU CAN'T PLAY THE VIDEOS

Please answer the following questions and then click "SUBMIT"  :

1.  Are you using a Windows based computer or an Apple / Mac  Computer ?

Your Response:

2.  What operating system are you using? (example: Windows XP or Mac OS 9)

Your Response:

3.  What web browser are you using? (example: Internet Explorer, Safari, AOL, FoxFire, Netscape)

Your Response:

4.  How are you connecting to the internet? (example: Cable Modem, Dial-Up, DSL, High Speed Office LAN)

Your Response:

5.  Who is your internet service provider? (example: AOL, Time Warner, RCN, Verizon, Earthlink)

Your Response:

7.  What is your name?

Your Response:

8.  What is your email address?

Your Response:

9.  May we contact you at your email address if we have follow up questions?

Your Response:

6.  Approximately how old is your computer (in years)?

Your Response:

10.  Please describe the problem you are having. Be as specific and detailed as possible.

Your Response: